Forgetting The Juicy Details
Call Center | Miami, FL, USA |
Right | April 21, 2010
Me: “Thank you so much for calling [company name]. How may I help you today?”
Customer: “Hi! My phone is not working. I need you guys to send me a new one!”
Me: “Sure, I’ll be more than happy to assist you with that. First, I need to ask you some questions. Is your phone water damaged?”
Customer: “Not at all! I’m really careful with my phones.”
Me: “Okay, good. Ma’am, has the phone been dropped?”
Customer: “No.”
Me: “Then what happened to the phone, ma’am?”
Customer: “My little son dropped my phone on his apple juice.”
Me: “Ma’am, I asked you before if your phone was water damaged.”
Customer: “Well, you said water, not juice. It’s not the same, is it?”
