Forget You, And Forget Me Too
(I work at a gym and recreational facility that requires a membership.)
Customer: “Hi, I have a question about my membership payment.”
Me: “Okay, are you on the annual or quarterly payment system.”
Customer: “I don’t know.”
Me: “On the bills you get from us, is it for $350 or $1400?”
Customer: “I don’t know.”
Me: “Okay, if you can give me your name and phone number, I can make sure our billing person looks up your payment and then contacts you.”
Customer: “I don’t know my phone number…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
