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Forever Searching

, , , | Right | August 8, 2019

(I am the front desk manager at a hotel. A guest comes in stating he has just made a reservation online and wants to check in. I check for his reservation and find nothing.)

Me: “Are you sure you made the reservation at this hotel?”

Customer: “Yes, I’m sure it was here. This is [our address], right?”

Me: “Yes, it is. Is it possible the reservation might be under a different name?”

Customer: “Nope, just mine.”

Me: “So, you have the confirmation number?”

Customer: “No, but I have my reservation right here.”

(He shows me his cell phone. It is open to our hotel’s website and is showing a search for rooms on today’s date.)

Me: “Sir, this is just a search result, not a reservation.”

Customer: “No, this is my reservation. See? It says right here, one double room for [today’s date] for [price].”

Me: “If you scroll down, it also shows other rooms and prices. You need to select one and then fill in your info along with your credit card number.”

Customer: “But, this is my reservation…”

Me: “No, sir, this is a search result. I’m happy to make a reservation for you right now, though.”

Customer: “So, you’re telling me—” *does something on his phone and shows me another search result* “—that this is not a reservation?”

Me: *sighs* “Let me make you that reservation.”

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