“Forever”, Huh? Time To Beat That High Score!

A guy came in to check into our hotel. He said he’d stayed here before, but his phone number pulled up a different profile, so the system wouldn’t let me remove the rewards program attached, and I had to cancel the walk-in I was creating and restart the process.

The guest was making comments about how he knew a guy who had worked here about a year before. I couldn’t recall anyone, so I just nodded my head. He had to use the little men’s room, too.

Then, he decided to say:

Guest: “I remember another thing about your hotel: the check-in took forever.” *Groans*

I just smiled and apologized for the delay, stared at the screen — one click away from taking payment information — and decided to start all over again.

I had given him a complimentary upgrade because I was in a good mood. DENIED. I dropped him down to the lowest quality room in the s***tiest area.

I was working on giving him a discount. REJECTED. I hit him with the lovely “I’m an a**hole” fee instead.

I was going to speed through the check-in progress as fast as humanly possible. NOPE. I just stared at the computer screen and made “hmms” and mouse-clicking sounds.