For You, We’re Always Closed, Part 3
Me: “Customer service. How may I direct your call?”
Customer: “Is this [Hardware Store]?”
(I’m slightly confused, as to call the store you have to go through a menu and press certain numbers to actually get customer service, so it should be very clear that we are [Hardware Store].)
Me: “Yes, Ma’am.”
Customer: “Oh. Well, your automatic thingy didn’t say so!”
Me: “Oh, um… okay. Is there anything I can help you with?”
Customer: “Yes! I was really surprised to hear you’re closed on Thanksgiving!”
Me: “Yes, Ma’am. We’re very happy to spend the day with our families.”
Customer: “Your families? So you’re closed? What if MY family needs to buy something? Your family isn’t more important than mine! When you work in a store you should know you can’t have a family!”
Me: “Ma’am, what exactly would you have to buy from [Hardware Store] on Thanksgiving Day?”
Customer: “Well… well, I don’t know, but you should be open anyway! Just in case!”
This story is part of the Thanksgiving 2022 roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
