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For You, We’re Always Closed, Part 2

, , , , , | Right | December 4, 2012

(Our restaurant is, and always has been, closed on only two days a year: Thanksgiving and Christmas.)

Me: “Thank you for calling [Restaurant]. How may I help you?”

Caller: “Yes, I’d like to make reservations for Thanksgiving.”

Me: “Unfortunately, we’re closed on Thanksgiving. Would you like a reservation for another day?”

Caller: “But your website says you’re open.”

Me: “Occasionally our website has tricky wording; perhaps it was another of our locations that’s decided to remain open for the holiday.”

Caller: “No, it says you’re open.”

Me: “I assure you, ma’am, we are closed on Thanksgiving.”

Caller: “It says you’re open. I’d like to make a reservation for Thanksgiving.”

Me: “Ma’am, we are only closed for Thanksgiving and Christmas, as it’s been for the past six years. I promise you, we are not open on Thanksgiving.”

Caller: “BUT IT SAYS YOU’RE OPEN. YOU’RE OPEN! I WANT A RESERVATION!”

Me: “Ma’am, I’m not sure what to tell you. We are closed on Thanksgiving. No one will be here to cook for you.”

Caller: “I JUST WANT A FREAKING RESERVATION!” *click*

Me: *to my manager* “Well… that was fun.”


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