For The Umpteenth Time, WE CANNOT READ YOUR MIND

Me: “How can I help you today?”

Caller: “I need to update my address.”

Me: “I can do that for you. Do you have your policy number?”

Caller: “No. Is there any other way you can find it?”

Me: “I can search by your postcode.”

Caller: “[Postcode].”

Me: “That postcode isn’t coming up.”

Caller: “It should. That’s my new one.”

Me: *Pauses* “So, it’s not the postcode in the system.”

Caller: “No.”

Me: “I need the postcode that is on your policy to find your policy.”

Caller: “Urgh. Why did you have to be so vague?! How was I meant to know that?”