For The Love Of God, Get GPS, Part 2
Caller: “Hi. I’m trying to find you, but seem a bit lost.”
Me: “That’s no problem. Do you know approximately where you are?”
Caller: “Nova Scotia.”
Me: “That’s good, but I will need a bit more information. Are you in Halifax or Dartmouth?”
Caller: “Canada.”
Me: “Do you know which city you are in?”
Caller: “Canada.”
Me: “Canada is the country. Which area of the city are you in. Do you know which road you are on?”
Caller: “No.”
Me: “Where have you driven from?”
Caller: “My aunt’s house.”
Me: “Do you know your aunt’s address?”
Caller: “She lives in Nova Scotia.”
Me: “Can you see any signs or landmarks?”
Caller: “I have some water on my right and some trees on my left.”
Me: “Any shops or gas stations?”
Caller: “No.”
Me: “You will need to keep going straight and call me back as soon as you see a sign or can stop at a gas station or shop and ask for help.”
Caller: “I thought you were guest services. Why won’t you help me?”
Me: “I am trying, but I need a basic idea where you are.”
Caller: *shouting* “I’m. In. Canada!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
