For Spanish Press 2, For Telepaths Press 3
Call Center | Right
| June 28, 2011
Me: “Thank you for calling [company]. May I have your account number?”
Caller: “You may.”
*pause*
Me: “Sir?”
Caller: “Oh, did you need me read it aloud to you?”
Me: “Yes, please.”
Caller: “It is [account number].”
Me: “Thank you. And for security, could I ask you to confirm the mailing address on the account?”
Caller: “Yep.”
*pause again*
Caller: “Oh, did you mean I have to read that too?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
