For Some, Disco Never Died

(I work in a hotel as close to the central city as you can get. It’s a major reason why people book with us.)

Me: “Hi, can I help you?”

(An elderly couple approaches the desk.)

Male Guest: “I wanted to know if you knew about the ‘disco’ last night?!”

Me: “Uh, sorry, the what?”

Male Guest: “The disco! Until 3:00 am!”

Me: “Are you saying a room was being noisy last night?”

Male Guest: “No! The disco! On the street! I don’t know!”

Me: *clicking* “Oh! You mean the bars, maybe?”

Male Guest: “I don’t know! But it kept us awake until 3:00 am! Will they be like that tonight, too?! We aren’t happy!”

Me: “I’m sorry, sir, but I have no control over how loud they play their music. Perhaps you’d like to move rooms so you’re facing away from the central city?”

Male Guest: “No, I don’t want that! We’re only here for one more night; what’s the point? We don’t want to hear it again tonight!”

Me: “Well, I can offer earplugs, but otherwise, it’s a little out of my control.”

Female Guest: “Just one pair. I can’t wear them.”

Male Guest: “We won’t be impressed if we’re kept awake again…” *continues rant about the disco and being kept awake*

Me: *interrupting* “Well, I’ve offered to move you, and you have earplugs, but I can’t make any difference to how a business operates. Can I help you with anything else?”

Male Guest: “No! I just wanted to let you know about the disco!”