For Some Customers It’s Either All Or Nothing

, , , , , | Right | December 29, 2018

(We have two types of coupons in our store, a certain number of dollars off and percent off. No matter how you do it, dollars-off coupons will always come off before percent off coupons. It scans this way no matter what order you put them in and it says on every coupon. A woman comes up to my customer service desk.)

Customer: “Excuse me, why didn’t I get 30% off my total?”

Me: “Well, your total was $0. You had a dollars-off coupon that came off first and so you didn’t owe anything.”

Customer: “But I wanted to use my 30%.”

Me: “Well, the system won’t let you. 30% off zero is still zero.”

Customer: “No, re-ring the order and don’t use the dollars-off coupon so I can use my thirty percent.”

(I do this even though it makes no sense since she is literally now paying money instead of owing nothing.)

Me: “Okay, your total today is $15.00.”

Customer: “Much better.”

(Still not sure how spending $15 is better than spending nothing.)

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