For Bitter Or Worse, Part 2
Me: “Welcome to [Directory Enquiries Company]. You’re speaking to [my name]. How can I help you?”
Caller: “Yes, I’m looking for the number to a man named [name]. I don’t remember where he lives, but I hope he shouldn’t be too hard to find.”
Me: “That’s a pretty uncommon name, so he wasn’t hard to find at all. If you’d like to, I can send you an SMS to your cellphone with his information. Or, would you rather write it down yourself?”
Caller: “Oh, I’ve never understood these cellphones, so I’d rather write it down myself, please. Just give me a moment to fetch a pen.”
(Up until now, the caller has been very polite and calmer than a tibetan monk on Valium. Suddenly…)
Caller: “GET ME A F***ING PEN, YOU F***ING IDIOT!”
Me: “Excuse me?”
Caller: “Oh, not you dear, I’m just talking to a good-for-nothing slob over here.” *to someone in the background* “NO, NOT THE FLYSWATTER! WHAT THE F*** AM I SUPPOSED TO DO WITH THAT?! A PEN! A F***ING PEN, YOU IDIOT!”
(The cussing and hollering goes on for about a minute before the caller gets back to the phone.)
Caller: “Alright, I have a pen now. What was the number, dear?”
Me: *reads the number to the caller*
Caller: “Thank you, dear. You have been most helpful! Have a lovely day!” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?