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For A Few Dollars More, Part 4

, , , , , | Right | January 29, 2020

(I work at a well-known chain pet store. Occasionally, we stick coupons into items to get them moving. We honor these coupons even after they expire, generally, but they recently changed our couponing system, so you need a manager or lead key in order to approve a coupon. A man finds such a coupon on a bag of cat litter. Unfortunately, the coupon expired in April. I explain that it is expired and that I can call a manager to fix it. It is a busy Sunday, with all lines backed up, and my manager is taking a long time getting to my register. The man’s wife comes up.)

Wife: “So, it was a no-go for the two-dollar-off coupon?”

Husband: “It’s expired; she called her manager.”

Me: “I’m sorry it’s taking so long.”

Wife: *ignoring me* “They won’t let us use it?”

Me: “We’ll honor it for you; it’s just that we need a manager’s key in order to accept the coupon. I personally can’t do it. As soon as he gets up here, they’ll take the amount off.”

Wife: “Just forget the coupon, then! It’s just two dollars!”

(My manager has just gotten up to the front.)

Me: “Are you sure? He’s right there.”

Wife: “Yeah, just take it off. You’ve already made me mad.”

Me: “Okay.”

(I throw the coupon away.)

Wife: “We just spent ninety dollars in here; you’d think they’d let us get two dollars off.”

Me: “Ma’am, I apologize for it taking so long, and the coupon not going through properly, but I told you that you could, in fact, have the two dollars off. You chose not to let my manager accept the coupon.”

Wife: *shuts up*

Me: “You have a nice day.”

Husband: *angrily* “We will.”

For A Few Dollars More, Part 3
For A Few Dollars More, Part 2
For A Few Dollars More