For A Few Dollars Less
(We have closed. I’m letting two employees out when a man runs up to the doors.)
Me: “I’m sorry, sir, but we’re closed.”
Customer: “I’ll only be a minute.”
(He comes towards me, trying to squeeze between me and the door.)
Me: “Sir, the store has been closed for ten minutes. Our registers have been shut down.”
Customer: “I’ll only be a minute; I just need one thing. I’ll be out before you know it.”
Me: “Sir, even if I could let you in the store, our registers have been shut down so no one would be able to check you out.”
Customer: “I was only going to buy a 99-cent item. I swear I’ll only be a minute. I’ll never come back if you don’t let me in.”
Me: “I’m sorry, sir. There’s nothing I can do.”
Customer: “It’s just a 99-cent item!”
Me: “I do apologize, but we open tomorrow at nine.”
Customer: “You just lost a very large sum of money! I’m never coming back!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
