Foot-Long Time To Get There
(A customer came in with a coupon that allowed her to get two footlong sandwiches for $10. She also got a drink, making her total $12. When she was rung out, she tried to just give me a $5 bill.)
Me: “I’m sorry, but it’s $12.”
Customer: “But why? It should only be this much!” *continues to try to just give me the $5*
Me: “Well, the coupon says the two foot-longs are $10, plus you have your drink.”
Customer: “That doesn’t make any sense; it shouldn’t be that much.”
(The conversation went on for about ten minutes, with a line building up behind her. Eventually, after explaining her total several times, it finally clicks.)
Customer: “OH. Oh, I’m sorry.” *gives me the right change*
Next Customer: *loud enough that the previous one can hear* “She just really didn’t get that, did she?”
Question of the Week
Have you ever served a bad customer who got what they deserved?