Fonts Gone Wild
Me: “Thank you for calling [Tech Support]; how may I assist you today?”
Customer: “Hi, I need a new computer.”
Me: “I’m sorry? You need a new computer?”
Customer: “Yeah, I just bought this one and it’s no good; it’s been hacked!”
Me: “This is software support. We can’t replace your hardware, but if you describe the problems you’re having, I can try to help you fix them.”
Customer: *irritated and sighing* “Some f****** hacker broke into my computer and put dirty words everywhere! Now I can’t even let my kids use the computer for their homework because of the obscene language that randomly pops up on the screen!”
Me: “Sounds like a virus. Do you have an anti-virus installed?”
Customer: “I have [Anti-Virus Software] and I already tried that TEN TIMES! It didn’t even find anything! Everything on this computer is just worthless and I’m sick of–”
Me: “Okay, sir, please calm down so I can help you. Can you tell me where you are seeing dirty words?”
Customer: “In [Messenger Program] and WordPad. Every time I open one of them it says, ‘A**HOLE,’ on the screen!”
Me: “Where?”
Customer: “I don’t know, why does that matter?”
Me: “I’m trying to figure out what’s wrong with your machine, sir. Can you please open WordPad or [Messenger Program] and tell me where you see that word?”
Customer: *grumbling* “I’m opening instant messenger… there it is! It’s not ‘a**hole,’ though; it’s ‘anal’. Same thing! How do I get rid of this?!”
Me: “Where does it say, ‘anal’?”
Customer: “When I click on my friend’s name and the box pops up, it says, ‘anal,’ right above where you type!”
Me: “Are you sure it says ‘anal’ and not ‘arial’?
Customer: “What the hell is ‘arial’?”
Me: “It’s a font sir; it’s spelled A-R-I-A-L.”
(The customer went silent for about fifteen seconds and then hung up the phone.)
This story is part of our Swearing Customers roundup!
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Read the Swearing Customers roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
