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Following Good Prints-iples

, | Right | July 21, 2016

Girl: “Hi. How much is it to print something in colour off a USB stick?”

Me: “It’s 60c per sheet, but let me see what I can do for you.”

Girl: “Oh, okay. Can I get 10 copies, please?”

(I take the USB stick and open the file she points out, an 11th birthday invitation done in a full A4 word file. At this point she becomes concerned.)

Girl: “Sorry to be a pain but is there any way you could make it smaller?”

Me: “No problem. I can do that.”

(I quickly modify the file, allowing four copies of the invitation to be printed on each sheet. I then print out the pages she wants and hand them to her. As I am having a great sales day and the fact I was impressed by her manners and polite attitude I decide not to charge her.)

Girl: “Thank you so much; how much is that?”

Me: “Don’t worry; it’s fine. You just have a great birthday.”

Girl: “Are you sure? Thank you so much.”

Me: “Not a problem. You have a great day.”

(She leaves with her friend, however about 15 minutes later the girl returns.)

Girl: “Hi. To say thank you for not charging me I brought you this.” *hands me a chocolate bar*

Me: “Oh, wow, thank you so much, but you did not have to do that.”

Girl: “You’re welcome. Thank you so much for your help!”

(She then walked away again with her friend, leaving me astounded. I am a large male, over 6’ tall, and I am not ashamed to admit after that exchange, it took all I had to fight the lump in my throat, as well as leaving me on a high all day.)

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