Following Blind Orders
Tech Support | Right
| October 1, 2014
(I work in internal computer support. One afternoon I get a call from an older gentleman.)
Me: “[Company] help desk. How can I help you?”
Caller: “Make the information available. Do it.”
Me: “What information do you need?”
Caller: “Just do it!”
Me: “I’m sorry; I need a little more context here. What are you calling about?”
Caller: “The email said to call you and make the information available so I am calling you!”
Me: “The information about what? What email are you referring to? What is the topic?”
Caller: “I have no idea. I was just following orders!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
