Foiled Their Plans
Grocery Store | Right
| March 9, 2016
(I am a customer service manager at a local grocery store. I hear this conversation between one of my cashiers and a customer.)
Coworker: “Okay, sir, four dollars is left after your EBT card. It is for the aluminum foil.”
Customer: “Why didn’t my EBT card pay for that?”
Coworker: “It isn’t food, sir….”
Customer: “Will it work if I get another brand?”
Coworker: “No, sir… it still isn’t food.”
Customer: “Are you sure?”
Coworker: “Yes…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
