Foiled Your Plan From The Beginning

, , , | Right | May 8, 2018

(I work at a popular burrito place, where we make the burrito as the customer is ordering it. I recently transferred stores.)

Me: “Hello! What can I get started for you?”

Customer: “Yeah, can I get a bowl, but with the tortilla inside the bowl?”

(This request is common at my new store, but non-existent at my old store. As such, I’m not use to the proper procedures and forget to put a foil underneath the bowl.)

Customer: “Also, can you grill the steak a little longer? I don’t like it so rare.”

Me: “Of course. Do you want to get the other topping on while we wait on the steak?”

Customer: “No, I’ll wait.”

(The steak finishes a little while later, so I grab it, put in on the bowl, and add the rest of her toppings, right before she pays.)

Customer: “You know, you should really put a foil under the bowl, cause that’s just unsanitary. I don’t even want to eat this. It’s gross.”

Cashier: “Would you like us to remake it for you? Free of charge.”

Customer: “Yes.”

(I ended up having to toss out a perfectly good bowl and remaking it. I just can’t figure out why she didn’t point this out while the steak was cooking.)

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