Focal Discrimination
(I’m working at the cigarette counter. I wear glasses.)
Me: “How can I help you today?”
(Customer is clearly not from this country and speaks in broken English with a thick accent.)
Customer: “Glasses!” *points at my face* “Glasses!”
Me: “You like my glasses?”
Customer: “No glasses. No glasses!”
Me: “You don’t like my glasses.”
Customer: “Not you. No glasses.”
Me: “Not me? No glasses? You want someone without glasses?”
Customer: “Yes. No glasses!”
(I look over at another cashier and a nearby register who heard everything and have her switch with me. Meanwhile, everyone around us is cracking up laughing.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
