Flowering Discontent

, , | Right | February 19, 2019

(I am working as junior management at a chain grocery store in Canada. Late one night, a lady calls about getting a floral arrangement for a funeral. Unfortunately, by this time of night the floral department is closed, and this is the conversation that follows.)

Me: “Sorry, ma’am, the floral department is closed at this time of night. I can leave a note for them to make the arrangement. When would you need it by?”

Customer: “I need the arrangement by 8:00 am tomorrow.”

Me: “The florists aren’t usually in until 7:00 am, but I’ll leave a note and see what they can do.”

Customer: “I’m going to need it by 8:00 am. I’ll send someone by to pick it up at 8:00 tomorrow. Also, I won’t be able to pay for it until 3:00 pm tomorrow.”

Me: “Ma’am, you’ll have to pay for it when you pick it up. We’re not allowed to let customers take merchandise without paying for it.”

Customer: “It’s okay, my husband owns the local [Unrelated Chain Store] in town.”

Me: “Unfortunately, that’s still against our policy. You’ll have to pay for it before you take it.”

Customer: “Enough of this. Let me speak to the floral department. You’re absolutely useless to me.”

Me: “The florists are already off for the night. You’ll have to talk to me.”

Customer: “Let me speak to your manager.”

Me: “Ma’am, I’m the only manager on tonight.”

(She then hung up. I don’t know if she ever ended up getting that order, but it made for a good laugh between my coworkers and me.)

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