Floored By The Lack Of Safety

I work in a retail-flooring store that also has a warehouse attached. Earlier this afternoon, we had a large propane leak in our warehouse and we’re in the process of evacuating the building.

A lady walked into our store as we were evacuating the employees out. She looked around and asked us what was going on, so we explained. She then ignored what she had just heard about the gas leak and started asking questions about the flooring that she was looking for.

After trying to guide her to the front door while answering her questions, she started to get very upset. She couldn’t comprehend why we wouldn’t let her back into our showroom to view all of our available products. We once again explained the situation and how dangerous it was for anyone to be in the building, but she wasn’t having it. She wanted to look at every hardwood sample that we had in the building because she had driven 15 minutes across the city and her time was very precious.

Apparently, she really needed that hardwood today if it was worth putting her life at risk. My manager stepped in to prevent her from pushing us out of the way to go look at the flooring. Needless to say, she did not purchase any flooring from us today.