If That Floats Your Boat, Then Sure!
(I’m showing a prospective client around one of our condominium showrooms.)
Me: “All right, do you have any other questions?”
Customer: “Yes, does the unit come with a parking slot?”
Me: “Yes, ma’am. All of our condominiums come with at least one parking slot.”
Customer: “Can I park my yacht there?”
Me: “Ma’am, I’ve honestly never been asked that question. Let me call my manager and get back to you.”
(I step aside to make a call as she heads to the bathroom.)
Me: “Hi, [Manager], I have a client here asking if she can use her parking slot in [Area] for a yacht.”
Manager: “That’s new. Well, if it fits, sure.”
(I hang up just as the customer comes back.)
Me: “Ma’am, my manager says that if you can fit it down there, you can park your yacht.”
Customer: “Oh, no, I’m not sure it would make it. But thank you for checking!”
This story is included in our Philippines roundup – part of the Not Always Right World Tour!
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Question of the Week
Have you ever served a bad customer who got what they deserved?