Flip Flopping On The Price
(We’ve just opened up the store and I’m ringing up the first customer of the day. At the end of the transaction, I hand the woman her receipt and the customer scans it carefully.)
Customer: “The sign back there said that the flip flops were two for $6. Why was I charged $4.95?”
Me: “Oh! You only bought one, so they’re regular price that way.”
Customer: “But the sign says two for $6, shouldn’t they be $3?”
Me: “If you bought two pairs, yes, they’re $3 each. But… you only bought one pair of flip flops. The sign clearly says ‘Two for $6.’”
Customer: *getting angry* “Yes, but at some stores that doesn’t mean anything! You can buy just one and still get the sale price!”
Me: “I’m sorry, ma’am, you only get the $3 price if you buy two pairs.”
Customer: *angrily storming away* “You know, you people should really put that on the sign!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.