Flayed Nerves
Customer: “Hi, I’m looking for a cookbook by a famous chef. He’s on TV. His name is Bobby Fray.”
Me: “Oh, sure… you mean Bobby Flay. Let me—”
Customer: “No, no, NO! I said Bobby FRAY. That’s F-R-A-Y. Fray!”
Me: “Okay, just follow me over to the cookbooks. We’ll take a look and see if we can find what you’re looking for.”
(She follows me to the cookbooks. I pull one of Bobby Flay’s books off the shelf and hand it to her.)
Me: “Is this the author you were looking for?”
Customer: “Yes! See, Bobby Fray—”
(Upon reading “Flay,” she screams in frustration, throws the book on the floor at my feet, and storms out.)
Me: *speechless*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.