Flash With Anger

, , , , , , | Right | April 24, 2018

(I work for a company which captures people’s photos before they go on the attraction. We are entirely separate from the location in which we rent from. Often, we are dealing with thousands of people on a constant basis. They are placed into a waiting room and we’re tasked with capturing their picture in front of the green screen. Technically, nobody has to actually take the photo, but we try, anyway, because it’s drilled into our heads to capture as many as possible. However, it is entirely up the family, people, or group to actually have their photo done if they wish to. I am not one of those who takes the photos, I’m merely a salesperson who is tasked with showing the photos after the ride and selling it if the individuals want their picture. I am often busy showing numerous people their photos and taking the payments. A lady comes up to our sales desk.)

Customer: “Excuse me. I’d just like to know, what kind of flash do you use for your photos?”

(I don’t know much about the equipment in which we use, as I am just a sale’s supervisor. Further, I’m contractually obligated not to disclose the company’s equipment or procedures.)

Me: *busy, and rather distracted* “It’s just a flash, like every other flash used to take a picture.”

Customer: “But it was so bright and so sudden! Is it necessary?”

Me: “Of course! The picture would come out pitch black without it! I’ve seen it happen when our flash stopped working.”

(By this point, the lady releases how distracted I am, and proceeds to another one of our sales staff.)

Customer: “What kind of flash do you use here?”

Coworker: “I don’t know, I’m sorry.”

Customer: “It’s just that… I’m pregnant! That flash was so strong and so blinding! And I’m pregnant!”

(She’s holding her belly, and we assume she must be in her early term as she’s rather skinny.)

Coworker: “Miss, I can assure you that the flash is perfectly safe. It is not an xray; it’s simply a flash. Many new parents actually have their newborns take photos with flash. The light may not be the greatest things for their eyes, but your baby would not have been exposed to it.”

(The lady leaves us. We’re a bit surprised by her questioning and find it somewhat silly. However, I mention to my coworkers that it’s possible the lady has miscarried, or REALLY wants the baby and is genuinely scared that anything could mess things up. But this isn’t the end of things with this woman. After she deals with us, she goes upstairs to where we do stunt shot pictures. She waits in a long line-up to speak with the coworker there, who actually happens to be the manager.)

Customer: “Excuse me. I had a photo taken downstairs. I’m pregnant and that flash was really rough.”

Manager: “Oh, I’m very sorry about that. But the flash will not hurt your baby.”

Customer: *getting upset* “How do you know?”

Manager: “Miss, if you head outside, you’re exposing yourself to radiation from the sun. The flash has none. It is just light produced by electricity. Just like the lights from above us. I promise you, the baby is safe.”

Customer: “Well… you know, you should really tell everyone that the photo is not for security purposes! We thought it was! We wouldn’t have done it!”

Manager: “Miss, we have no time to explain to customers that it is not for security purposes. If you ask the staff taking your photo, they will tell you that it is just a souvenir shot. We are not allowed to mislead.”

Customer: “WELL, YOU SHOULD REALLY LET THEM KNOW! I’M PREGNANT. I WOULD NOT HAVE DONE IT!”

Manager: “I am very sorry that you feel that way. Again, nobody ever told you that it would be for security purposes; we go through thousands of guests and have to keep the line moving. And I promise you, the baby is unharmed.”

Customer: “THIS IS UNACCEPTABLE! I would like to speak with the manager!”

Manager: “I am the manager. I do not know what you would like me to do for you.”

Customer: “Is there a phone number? Is there no one who can be reached so that we change the rules?”

Manager: “There is nothing to be done, as no harm as been done. Miss, with all due respect, I have to get back to my work. I can do nothing more for you but reassure you.”

(The lady stood there huffing angrily, while unfortunately the manager had no choice but to continue working and ignoring her. She eventually left, and there was no follow-up. But the entire situation was a new one for us, especially with how difficult it was for us to explain that the flash could not harm a baby or cause a miscarriage.)

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