Fixing It? Why Didn’t We Think Of That?!

(At work we have had a known issue with our email system for a month and can’t seem to pin down the cause, and therefore haven’t fixed it yet. All 200-plus locations have known about this the entire time and have instructions on three temporary workarounds. On a call from an affected location…)

Caller: “I can’t get into my email.”

Me: “Yeah, unfortunately, it’s still an ongoing issue and we don’t have a permanent solution yet.”

Caller: “Has anyone tried fixing it yet?”