Fix The Phone And Call It Square

Customer: “Hello, hello! My phone’s gone berserk!”

Me: “Can you be a bit more precise?”

Customer: “It’s totally berserk!”

Me: “I’ll need something more specific. Is it in Greek? Will it switch on?”

Customer: “My apps are all up the left!”

Me: “Press the big rectangle button at the bottom. Have you got the picture in the background?”

Customer: “Yes.”

Me: “Now, what do you do to go berserk?”

Customer: “Go to the apps.”

Me: “Do that now. What do you see?”

Customer: “It’s like I’m going shopping!”

Me: “Sorry?”

Customer: “It’s like my shopping list!”

Me: “What does the list say?”

Customer: “Milk, eggs, yoghurt, potatoes—”

Me: “—no. What does the list on the phone say?”

Customer: “Settings, Internet, Facebook… oh, Allshare! I haven’t seen that before.”

Me: “What was it like before?”

Customer: “Squares! I had loads of squares!”

Me: “Do you want the squares back again?”

Customer: “Yes! Give me back my squares!”

Me: “Okay. Your apps have changed from a grid to a list. Do you see the little button to the left of the home button?”

Customer: “It says ‘Grid View’.”

Me: “Press ‘Grid View’.”

Customer: “Thank you, thank you! You gave me my squares back again!”