Fix The Google! Fix All Of The Google!

, , , , | Right | December 6, 2018

(I am a scheduler at a busy medical clinic.)

Me: “Good afternoon. This is [My Name]. Thank you for calling [Clinic]. How may I help you?”

Caller: “Is this [Doctor]’s office?”

Me: “Yes. Do you need to make an appointment?”

Caller: “How much are your light boxes?”

Me: “Excuse me?”

Caller: “For light therapy! I Googled light boxes, and [Doctor]’s name came up!”

Me: “We’re a medical clinic. We don’t sell light boxes.”

Caller: “Do you know where I can get one?”

Me: “No.”

Caller: “Well, you need to fix Google, then!”

(I’m pretty sure the doctor in question isn’t even one known for light box therapy!)

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