Five Quatloos

(A customer is leaning against the wall at the top of the escalator when I come upstairs.)

Customer: “Hey, are you a manager?”

Me: “Yes. What can I do for you?”

Customer: *looking down at phone* “How long will it be?”

Me: “How long will it be for what?”

Customer: *still looking at phone* “I just want to know how long it will be.”

Me: “I’m afraid I don’t know what you mean.”

Customer: “Just… how long?”

(I try to glance at his screen, to see if he is referring to something on it. He snatches the phone away, shooting me a dirty look.)

Customer: “You don’t have to be a b****. You should know how long it will be.”

Me: “Five.”

Customer: “Five? Okay, thanks.” *he leaves*

Coworker: “Five what?”

Me: “I have no idea; I just wanted to get rid of him.”