Five Pennies Away From Bankruptcy

, , , , | Right | December 4, 2018

(The UK has passed a law requiring customers to pay for plastic bags. They don’t have to pay for paper bags. Our store changed from paper to plastic about two months prior to this story.)

Me: “Would you like a bag for 5p?”

Customer: “I’ll take a paper one.”

Me: “I’m sorry, we actually only have plastic ones in now.”

(The customer looks suddenly furious.)

Customer: “I got one yesterday. I want a paper bag.”

(I know this is a lie because I worked all day yesterday, and I’ve not seen a paper bag since we changed to plastic.)

Me: “Unfortunately, we switched to plastic a few months ago. Would you like one for 5p?”

Customer: “This is ridiculous! I got one yesterday! I’m telling you I got one yesterday!”

Me: “Okay, I’m sorry, but—”

Customer: “I’m going to go on your website. I’m going to see why you don’t do paper anymore since I got one yesterday. I’m going to go on your website!”

(The customer continues on like this long enough for a queue to build up behind her. It’s been a long day and I’m tired, so I interrupt her repetitive rant.)

Me: “I’m sorry. I don’t have paper bags right now. You’re welcome to look behind the cash desk but I assure you, you won’t find any because we switched to plastic two months ago!”

Customer: “What’s your name?!”

Me: “My name is on your receipt and customer service’s number is below that. Have a nice day!”

(The customer storms off. We aren’t actually required to give our names to customers but I figured there was no harm in it. She’s going to ring customer services on an individual because my company doesn’t sell paper bags anymore, I doubt I’ll lose my job over this. She must be really short on cash if she can’t afford 5p.)

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