First Get Assurance You Have The Right Insurance
Me: “Motor Claims, this is [my name].”
Customer: “God, finally. I’ve been on hold to you for ages! My claim number is [insert number].”
Me: “I’m so sorry to hear that. Here, let me ring this up for you.”
(I get halfway through before I realize something is off about the number the customer has given me.)
Customer: “I’m sick to the teeth! I need to know what you guys are doing with my car!”
Me: “Uhm, ma’am—”
Customer: “You keep telling me it will be ready this week! Someone will call me back! Blah blah blah!”
Me: “Ma—”
Customer: “Just tell me what’s going on with my car!”
Me: “I… can’t.”
Customer: “What?!”
Me: “I can’t tell you what’s going on with your car.”
Customer: “Wait, why not?!”
Me: “This isn’t one of our claim numbers.”
Customer: “Is this [other insurance company]?”
Me: “No, madam. This is [insurance company].”
Customer: “Well f***. I just wasted half an hour of my life.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
