First-Class Travellers Get Their Own Tardis
Travel Agency | Right
| April 4, 2017
(It’s Friday closing time at my agency when the phone rings. I pick up the phone and greet the wife of an important client; a high-tech local firm CEO, who inquired about the arrival time in Paris of her husband’s flight from New York. I get the info for which she thanks me before saying goodbye. Not a minute later, the phone rings again:)
Caller: “I’m terribly sorry; I forgot to mention he traveled first class. I thought perhaps…”
Me: “Same arrival time, madam!”
Question of the Week
Have you ever served a bad customer who got what they deserved?