First Came The Wet, Now Here’s The Wild

, , , , | Right | March 19, 2019

(I’m working at my store when a guest service employee and two wet guests walk in. The guest service employee asks to speak to my manager, so I call her over and I see them talk in the corner, leaving me all alone with the guests.)

Me: *trying to be funny* “Was there a rainstorm I missed?”

Guest #1: “We went on [Water Ride] but didn’t know we’d get wet!”

Me: “Oh… I’m sorry?”

Guest #1: “Guest service said we could get free shirts. She’s just talking to your manager.”

Me: *my managers are all about upselling* “We also have towels available.”

Guest #2: “Oh, good idea! We’ll also ask for a free towel!”

(My manager comes back and tells them they can pick any shirt in the store. The guests ask about towels, and my manager lets them take a $24 towel, also for free. What we use to do for lost or stolen shirts that were comped is we gave them the cheapest shirt we had, which was like $14, because the merchandise budget loses money. We don’t do that anymore, though, so we can give guests the most magical experience. So, these guests come back with $40-60 shirts! My manager takes the tags off and sends the guests on their way.)

Me: “I don’t think it was fair they got free shirts for their mistake.”

Manager: “I agree, but whatever; it’s coming out of rides’ budget, anyway!”

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