Firing Up The Chain

, , , | Right | June 29, 2018

(I have been browsing a fabric store for a while on a very slow evening. I hear a loud conversation near the front of the store. About five minutes into it, I am ready to go. When I get to the cash registers, the cashier is crying. Off to the side, a manager is talking to an irate customer.)

Customer: “I was in line in front of that other person. Your cashier took the other customer first.”

Manager: “I am sorry about that. I will speak with my staff about how to handle the lines.”

Customer: “I want her fired.”

Manager: “I understand that. I will talk to my employees about how to handle the situation.”

Customer: “I want to talk to your boss.”

Manager: “That would be the corporate office. I can ask them to contact you tomorrow.”

Customer: “She should be fired. I want to talk to them now.”

Manager: “They are not open this time of night. I will ask them to contact you, or you can use the website to send your complaint.”

Customer: “Why can’t you fire her? I’ll get you fired!”

(This went on the whole time I was checking out. The irate customer wasted more time complaining about the issue than she could have possibly spent in line in the first place. I told the cashier I was so sorry she had to deal with this. When I got home, I went online to send a compliment about the cashier and manager being calm under pressure!)

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