Find An Opening For The Explanation
(My daughter is six years old and takes everything literally. For example, when saying something stinks such as “Oh, well, that stinks; you can come out for the day” she will ask me, “How does it smell?” Today I had to take her to her pediatric cardiologist, to have her heart murmur checked. I explained to her that it wasn’t going to hurt and that the doctor was just going to listen to her heart. She said okay and I thought nothing more of it. But when the nurse came in.)
Nurse: “All right, we are going to look at your heart.”
Daughter: “Okay. I took my shirt off, but how are you going to open my body to see my heart? Because Mommy said this wouldn’t hurt.”
(I will admit, the nurse’s eyes only bugged out for a second before she pulled herself together and explained that she had a special camera to look at it without having to “open her body.” Next time I will try to remember to explain a bit better!)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?