It’s Very Telling How I Am Not Telling
Caller: “I’m looking to speak to [Director], please.”
Me: “He isn’t available right now.”
(Silence.)
Me: “Can I take a message or get him to call you?”
Caller: “That’s fine I just need to know who to speak to regarding recruitment advertising.”
Me: *rolling eyes – we get about five of these types of calls a day* “We don’t advertise for recruitment. We have suppliers.”
Caller: *agitated* “I just need to know who those suppliers are.”
Me: “We don’t have to provide that information.”
Caller: *very agitated* “I didn’t say you had to tell me!”
Me: “Goodbye.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
