Fell Under New Management
(There’s a spill on the floor that hasn’t been mopped up, but I don’t see it as I walk by with a tray of drinks. I slip and fall hard, dropping all of the drinks and hitting my hip on the floor. My manager rushes over, and I think he’s going to help me up. Instead…)
Manager #1: “Were you wearing non-slip shoes?!”
Me: *shocked, wet, and in pain* “Yes! And I’m fine. Thanks for asking!”
(In contrast, about a year later, I slipped and fell again, this time with a different manager on duty. I’m not hurt, so I just get up and go about my business.)
Manager #2: *comes up to me 10 minutes later* “Oh, my god, I heard that you fell! Are you okay? Does anything feel broken? Do you need to go home?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.