Feeling Bad For Jimmy
(It is 1995. I am 18 and working as a third shift stocker at a major grocery store chain. I am approached by an 18-20 year old white male.)
Customer: “Hey, man, you got any Jimmy Hats?”
Me: “…and they are?”
Customer: “You know man! Jimmy Hats! I need to get my Jimmy Hats. They are for my girl.”
Me: “Are they a type of candy? If so, aisle four, far end on your left.”
(The customer leaves off in that direction and I continue stocking. The customer comes back.)
Customer: “Hey, I couldn’t find them. I need to get the Jimmy Hats my girl wants.”
Me: “Okay, I will come look. Do you know what the packaging looks like?”
Customer: “Yeah, they are Jimmy Hats.”
(I walk him over to the candy aisle and start looking with him and he also looks through the candy.)
Customer: “See, man? I don’t see Jimmy Hats here anywhere.”
Me: “Okay, do you want me to page someone else for assistance?”
Customer: “No man, I just need the Jimmy Hats.”
Me: “Do you know what they look like?”
Customer: “Yeah! They look like Jimmy Hats.”
(This goes on for a bit like this in a horrible circle.)
Me: “Okay, I can’t help you. Let me page someone else.”
Customer: “Okay, hopefully they can help me find the Jimmy Hats.”
Me: *on intercom* “Customer in need of assistance in [aisle].”
(One of my coworkers comes over.)
Customer: “I need a box of Jimmy Hats for my girlfriend and he can’t find them.”
Coworker: *looks confused* “And they are?”
Customer: “JIMMY HATS! My girlfriend wants me to get a box of JIMMY HATS!”
(The customer suddenly looks embarrassed that he yelled that. Starts looking around nervously. A grandmother and her grandkids have now come into the aisle and start going through the candy.)
Coworker: “We might not carry that type of candy.”
Customer: “But they are Jimmy Hats. She said she got them here before!”
Coworker: “We might be out of stock.”
Customer: “But I need to get Jimmy Hats for my girl.”
(I go and get a female cashier to try and help him. The customer turns red.)
Customer: “Um. I just need them… you know…” *gestures downwards*
Me: *realizes* “Condoms?”
Customer: *he just blinks and nods*
Me: “Why didn’t you tell me it wasn’t candy when we were searching this aisle? You even looked at the candy.”
Customer: “Well, I am hungry…”
(I take customer to the proper area and he gets his condoms.)
Cashier: “Okay, one bag of Twizzlers and your Jimmy Hats.”
Customer: *just turns red, pays, and walks out*
Question of the Week
Have you ever served a bad customer who got what they deserved?