Feel Three To Choose

, , , , | Working | June 28, 2017

(I’m checking in an early customer who is dropping off his car to perform recall repairs. It is worth mentioning that I am not at my sharpest in the mornings.)

Me: “Is there a particular time that’s best for you to be able to come back that we should aim for?”

Customer: “Not in particular. What time do you close?”

Me: “Our service department is here until 6 pm. If it’s easier to pick up later, Sales is in until around 8:45 pm; we could also leave your keys and paperwork with them if that works better.”

Customer: “Oh, really? That’s good to know!”

Me: “Yep! We have MILLIONS of options! Well… okay, two. Before Service closes and after Service closes. Two options.”

Customer: *laughs*

Me: “Wait! Tomorrow! You can also pick up your car tomorrow if you want! THREE options!”

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