Feedback Is Not Music To Your Ears

, , | Right | February 22, 2019

(I work at a popular CD store. The music we play over the speakers is limited to a list sent weekly to us from the head office, and usually involves a collection of recently-released albums and compilation albums. We don’t have a choice over what plays further than picking between said albums throughout the day. On this particular day, we’re playing an upbeat album of recent top-40 pop hits. It’s a very popular album and I regularly hear customers singing along in the aisles. However, my coworker asks me to speak to a man who insists he wants to give negative feedback on the music playing in the store.)

Me: “Hi there. My coworker tells me you wanted to give some feedback on our in-store playlist?”

Customer: “Yes, it’s too loud.”

Me: “My apologies, sir, we have to have it to a certain volume for it to be heard from the front of the store.”

Customer: “I just don’t understand why you have to play it at all. You know, it’s disturbing. Customers aren’t going to want to stay and browse with this racket playing.”

Me: “Well, unfortunately, we don’t get much of a say over what we get to play in the store, but I’m always happy to pass on feedback and any requests about other kinds of music that our customers would like to hear. Is there a particular genre or even an artist that you could recommend?”

Customer: “No! You don’t understand. It’s the music that’s the problem! You shouldn’t play any music at all!”

(At this I’m stunned silent and glance across at my coworker, who is trying his hardest to hold back his laughter.)

Me: “I’m sorry, sir, we have to play something. We’re a music store.”

Customer: “I’m giving you my feedback as a regular, paying customer!”

Me: “And I appreciate that, sir, but I’m trying to explain to you that—“

Customer: “I’M TRYING TO GIVE YOU MY FEEDBACK. If you don’t want to listen to it, then I’ll take my business elsewhere.”

(And with that he turned around and left… and lo and behold, he was back the following week because, as it turns out, all the other music retailers in the area play music, as well, and none of them are willing to not play music in their stores, either. Surprising, I know!)

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