A Fee-ble Excuse For A Refund

, , , | Working | June 13, 2017

(I’m on the phone with a major airline trying to pay for my son’s infant-in-arms ticket. The website let me add his ticket but not pay for it and I know from prior experience that I need to brave customer service and call in. Then, after a lot of holding and back and forth… this happens:)

Representative: “Okay, so there are two fare options on that ticket: $87, which is non-refundable and can’t be changed or $99, which can be changed with the applicable change fee and is our recommended ticket.”

Me: “That’s not bad. How much is the change fee on this kind of ticket?”

Representative: “$200.”

Me: “…I’ll do the $87 ticket.”

Representative: “But it can’t be changed. You’ll lose the full amount if you change plans. If you get the $99 ticket, you can change the ticket and just pay the change fee.”

Me: “Which is $200, yes?”

Representative: “Yes, ma’am.”

(Silently banging my head against the wall and fearing for humanity…)

Me: “I’ll take the $87 ticket.”

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