Fat Chance Of Understanding Protein
(Our store currently has a not-as-well-known brand of lunch meat on sale. I am helping a customer at the office when another customer comes up and interrupts, holding two cans of the lunch meat.)
Customer: “This can—” *points at the “light” can* “—says it has eight grams of protein. This can—” *points at the regular can* “—has only seven grams of protein. Why is this one labelled as the light one?”
Me: “Can I see the light can, sir?”
Customer: *hands me the can*
Me: “Oh, this one is 25% less fat. It’s not lighter in protein.”
Customer: “Oh, not light in protein.”
Me: “Nope, just lighter in fat.”
Customer: “Oh.” *to the customer I was helping* “Why would I want it with less fat?”
Question of the Week
Have you ever served a bad customer who got what they deserved?