Fast Food Or Your Money Back

, , , , | Working | July 5, 2019

(My brother and I go to a [Popular Fast Food Chain] for lunch one day. The place is rather empty. We place our orders and then sit at a booth until it is ready. We get our milkshakes and drinks pretty quickly, but it is about 15 minutes before we get the rest of our order. We aren’t in any hurry so it doesn’t really bother us. After we get our order, we start to eat, but then the manager came to our table.)

Manager: “Excuse me for a minute, but I would like to apologize for it taking so long. Normally, we have food out within a few minutes. Since you had to wait so long, I would like to refund your meal.”

Me: *stunned* “Oh, no, really. It’s fine. We weren’t in any hurry; a refund’s not necessary.”

Manager: “Please allow me to refund you, anyway. It’s an issue for me when our service isn’t prompt. Our new employee was in back talking and there was no excuse for this. We don’t mind, and you’re getting a free meal out of it.”

(I ended up getting the refund after all. It’s wonderful to know that there are people who truly care about the quality of the service!)

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