Fast Food For The Slow Witted

, , , | Right | December 22, 2020

I am serving customers at a popular fast food restaurant. It’s pretty busy and I have just finished serving someone when a customer flags me down.

Customer: “Hey, when will my order be ready?”

I am very confused at this point because I didn’t serve him and didn’t notice him in the line at all.

Me: “Umm, do you remember your order number?”

Customer: “Uh. No.”

Me: “Okay, do you remember what your order was?”

Customer: “Aww, a f****** hamburger or something.”

I start to take note of his body language and realise that the dude is high as a kite. I go to my manager, who is serving at the second open register, and ask if he has served him, which he hasn’t. I go back to this guy, now determined to catch him out for his BS.

Me: “Well… do you remember which register you were served at?”

I point out our four registers, two of which are open. The other two have been closed for the whole day. 

Customer: *Looks at them* “That one.”

He points at one of the registers that hasn’t been opened. It’s also our only broken register.

Me: “Well, sir, that register hasn’t been open all day. You couldn’t have ordered from it.” 

Customer: “Oh, I… I don’t really remember which one it was. It could have been that guy’s.”

He points to my manager. I ask my manager to deal with it as the guy is starting to get aggressive.

Manager: “Okay, so you are missing an order? Do you know the number?”

Customer: No. I told you four f****** times what my order was!”

Manager: “I have only spoken to you once.”

He starts to yell slurs at us and say that we’re ripping him off.

Manager: “Do you know what time you ordered it?”

Customer: “Six o’clock.”

We don’t actually open the store until seven, so it is impossible for him to have ordered from us then.

Manager: “Was that six in the morning or the afternoon?”

Customer: “Six o’clock in the afternoon.”

Manager: “Well, I can’t help you, then. It’s 1:30 pm.”

The customer then tries to backstep, saying he must be thinking of another order, but he still insists that we owe him food. He sulks off and starts talking to [Customer #2]. He finally leaves.

Customer #2: “Thank God he left.”

[Customer #3] has been patiently standing in line while we tried to figure the problem out.

Customer #3: “Yeah, I was looking for security the whole time; you guys shouldn’t have to put up with that.”

Luckily, the guy didn’t try to come back and the rest of the day went along smoothly.

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