Far Away From What You Are Trying To Say

| Working | December 14, 2015

(It’s a common issue in tech support that customers tend not to pay close attention and will answer questions that weren’t asked, or ignore questions that were. One coworker in particular seems to be having a lot of those customers one morning.)

Coworker: “Thanks for calling! My Name is [Coworker]. May I have your name, please?”

Customer #1: “Sure, it’s (000) 555-1234.”

(Later…)

Coworker: “Is it just your Internet down, or have you been having any trouble with your TV and phone as well?”

Customer #2: “I tried unplugging it for a few minutes, but it still won’t connect.”

(Later…)

Coworker: “In most cases our techs can resolve this type of issue remotely, but just in case they have to send someone out there for any reason, could I get your street address?”

Customer #3: “How soon can they get here? I need to go put the dog in the garage if it will be in the next hour.”

(To me, after the third call:)

Coworker: “Am I suffering some kind of rare neurological disorder that causes my mouth to ask different questions than my brain thinks I am?”

Me: “Oh, about 68 degrees and sunny, but there might be rain later.”

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