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Fans Like You Are Why They Have Pen Names

, , , , | Right | March 22, 2020

(A customer approaches me holding a copy of a popular author’s latest book.)

Customer: “So, [Author] is a pen name, right? Where can I find books under her real name?”

Me: “No, ma’am, that is [Author]’s true name, although she does write under several pen names. Those would be [list of several alternate names].”

Customer: “No, no, no! Not those, her real name! It’s right here in the back of the book, real small. See?” 

(She turns the book around so I can see the inside of the back cover, pointing at the photo of the author.) 

Me: “I assure you, I’ve met [Author]. She’s a lovely person and her name really is [Author].”

(That’s when I realize the customer is pointing at the tiny printing under the photo.) 

Me: “Ma’am, that’s the name of the photographer who took the picture.”

Customer: *stomping away angrily* “No, you’re just being stupid! I’m going to the library! They’ll know that’s her real name and get me her other books!”

(My sympathies to the librarian.)

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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