Fanning The Flames
(A customer wants a specific electric fireplace that is discontinued, so we can’t order it. One of my colleagues says that they will go to a nearby store after their shift and get one. The customer comes in the next day to collect it.)
Me: “Okay, because this is discontinued and we don’t stock it here, you won’t be able to return it unless it’s faulty.”
Customer: “Why would I want to return it? I’m not a moron like you are!”
(He storms out but comes back in the next day.)
Customer: “This fireplace won’t work! You put me through all this trouble and you gave me a faulty product! I will report you to your manager for all the stress this has caused!”
Me: “Sir, the box is still sealed. You haven’t even opened it yet.”
Customer: “Oh. Well, my wife didn’t like it. Can I return it?”
This story is part of the Extreme Refunders roundup!
Read the next Extreme Refunders roundup story!
Read the Extreme Refunders roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
