Fanning The Flames

, , , , | Right | August 9, 2010

(A customer wants a specific electric fireplace that is discontinued, so we can’t order it. One of my colleagues says that they will go to a nearby store after their shift and get one. The customer comes in the next day to collect it.)

Me: “Okay, because this is discontinued and we don’t stock it here, you won’t be able to return it unless it’s faulty.”

Customer: “Why would I want to return it? I’m not a moron like you are!”

(He storms out but comes back in the next day.)

Customer: “This fireplace won’t work! You put me through all this trouble and you gave me a faulty product! I will report you to your manager for all the stress this has caused!”

Me: “Sir, the box is still sealed. You haven’t even opened it yet.”

Customer: “Oh. Well, my wife didn’t like it. Can I return it?”

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