Fancy Fast Food

(I have just started working as a host at a fancy Italian restaurant part-time, and I have been working as a manager at a fast food restaurant for several years.)

Me: *answering the phone* “[Fast Food Restaurant]. This is [My Name]; how can I help you?”

Customer: “Don’t you mean [Italian Restaurant]?”

Me: “Oh, my gosh! I am so sorry; this is absolutely [Italian restaurant]! How can I help you?”

Customer: “Did you forget where you were working?”

Me: “I did; I am so sorry. I’ve just started here. Would you like to make a reservation?”

Customer: “Actually, this is [Owner Of Restaurant] and I wanted to check in with [Manager] about how you were doing.”

(Fortunately, the owner turned out to have a great sense of humor. Every time he called the restaurant, he would ask me if I knew where I was working that day.)